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I have been contemplating just how to best present…

I have been contemplating just how to best present this heartfelt testimonial since my first meeting with Dr. Halsema and her staff last week. I have decided that the best way to express my thoughts and feelings is to just be truthful, despite how painful and emotional it may be for me to do so. Although it may seem somewhat silly to some, this has been a very emotional and insightful experience for me….one of those God things. In fact, I think this experience with Dr. Halsema and her staff has blessed me with an opportunity for tremendous personal growth and healing.

I was referred to Dr. Halsema by my sister, Angela. I had been seeing the same dentist for many, many years. He was, and is, a wonderful man and I am grateful for the years that he tried to protect and support the dental health of me and my children. His office is about an hour and a half away from my home, which made scheduling and attending our appt rather challenging. And to be honest, with the financial situation I am currently in, I couldn’t afford to miss an entire day of work, or the gas it took to drive to his office. Therefore, I decided to follow my sister’s loving advice to meet with Dr. Halsema at least once before making a final decision.

I had my initial appt with Dr. Halsema on Wednesday, April 9 at 10am. I was not prepared for the treatment I was about to experience. I must begin by commenting on the beauty of the office. It is so welcoming and comfortable. I recall thinking I must have gone into the wrong door, as it certainly did not look like a dental office!

Then, in my moment of confusion, a most pleasant voice welcomed me and then went on to offer me a drink or a movie! I was certain at this moment that I had gone into the wrong office building. However, I was shocked to then be told that Dr. Halsema would see me shortly. The presence in that room was so peaceful, comforting and kind… not what one expects at a dental appt.

After I completed my new patient paperwork, I was greeted by a beautiful smiling face and walked back to the exquisitely decorated exam area. I then embarked on the most thorough dental exam I have EVER had. In fact, in my 38 years on this earth, I had never even come close to an exam such as this! I realized at that moment that I had never really had a full dental exam, despite seeing a dentist every 6 months faithfully for as long as I can remember. I have never felt more cared for, or experienced such compassion from a healthcare provider in my life. There wasn’t a single question left in my mind but that I was exactly where I was meant to be… and for so many reasons I had yet to discover.

Unfortunately I had some dental issues that needed attention, so I rescheduled my consultation (which I didn’t even know was an option in my dental care) for the following Monday. Upon my arrival on Monday, I met with Carol to discuss in detail, my dental health needs, as well as my options (which I again, didn’t even know I had!)

I was informed that my dental needs are much, much greater than I anticipated. I wasn’t at all prepared for the news I was given. I was terrified of the financial obligation. In fact, I was so unprepared that tears began to fill my eyes and blur my vision as I attempted to look at the photos on the computer in front of me. I was so embarrassed and afraid of being “discovered” in this vulnerable state. I tried with all of my will to hide the tears, and catch them before they fell onto the desktop and papers below. I made sure that I kept my voice clear and strong to avoid drawing attention to what was happening within me. After all, I have become a pro at this over the past few years, so I was certain I could “cover it all up” at a dental appt of all things…

I was unable to hide my emotions. Once my tears began to fall, I was unable to stop them. In fact, I experienced such an overwhelming outpouring of emotions that it became very apparent that all of the pain, fear and sadness that I had tucked away and hidden for the past few years, was coming out despite my wishes, and with no regard for my embarrassment. Despite Carol’s likely confusion and alarm, she responded with compassion, empathy and grace. She didn’t appear to be rattled in the least. I can’t recall what I said at this time, but I remember the feelings well. Dr. Halsema was invited in to discuss my dental issues and options as well. I don’t think I have ever felt such unbridled understanding. I wasn’t able to verbalize all of the emotions I felt, but I had a tremendous sense that everything was going to be ok… and in so many ways far beyond my dental health and financial fears.

Despite my gut wrenching concerns about the financial obligation that accompanies the dental work I need, I made my next two appts. in order to protect my dental health.

I returned to Dr. Halsema’s office this week to begin the process. What happened next nearly took my breath away… Upon my arrival at the office, I was again greeted like a Princess entering her castle. When I was walked to the exam room, I was offered a blanket, a pillow, a movie or music of my choice, a chair massage and heater, eyeglasses to block out the sunlight, and anything else I needed in order to be comfortable. Once the work began, I was consistently asked by Dr. Halsema and her staff if I was ok and comfortable! At first I wondered if this was special treatment I was receiving as a result of my “mini-meltdown” last week. I quickly learned that this had nothing to do with me, but rather it is actually “THE NORM” for the treatment that ALL patients receive at Dr. Halsema’s office!!!

My dental work was absolutely painless. In fact I must admit that it was actually such a comforting experience that I even fell asleep as I was having a filling repaired! SHOCKING! I have a hard time falling asleep in my own bed!

With a lot of reflection on this experience, I have learned a great deal about myself. I have learned that being fragile and afraid, and a little vulnerable is ok~~~ I have learned that it is ok to cry, even if it doesn’t fit perfectly into my schedule~~~ I have learned that women are very gracious, insightful and loving people~~~ I have learned that it is ok to take care of myself first~~~ I have learned that being a single mother of 2 boys IS stressful and scary, and that it is ok for ME be pampered once in a while (even if it only happens at my dentist’s office!).

Finally, I have learned that the recent tragedies in the lives of me and my children are not unique, and that even strangers can embrace us and we WILL be ok.

Thank you Dr. Halsema and staff, for reminding me that I need to take better care of myself… because I am worth it, and that it really is ok to cry… even in front of your dentist!

With Sincerity and Appreciation,

DeAnna Wesley

Carmel West Dentistry
4.9
Based on 38 reviews
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Michelle Tartaglia
Michelle Tartaglia
17:32 19 Sep 23
I never, ever thought I would be able to say that I love going to see my dentist. Dr. Tannous and her staff are amazing. Every is so kind and knowledgeable. I am specifically grateful to Dr. Tannous for helping to restore my smile and presenting options that I never would have known were even available to me. Highly recommend Carmel Wear Dentistry!
brianna walsh
brianna walsh
12:32 12 Sep 23
Dr. Tannous and her group are amazing! Very informative, very kind. Made the entire experience much more relaxing and relieved any anxiety I was having. I highly recommend!
Hani Sharaya
Hani Sharaya
16:08 03 Aug 23
Highly recommend this dentist to anyone. Dr. Tannous has wealth of knowledge, skills, professionalism, very courteous and humble. From my very first visit at the office, I was made to feel welcome and comfortable both by the friendly competence of the staff and the pleasant environment of the offiice itself. I had a new crown and loved the process. Definitely, the BEST Dentist I ever have had.
manal sharaya
manal sharaya
15:21 03 Aug 23
Had the best experience with Dr. Tannous and staff ! Dr. Tannous is very knowledgeable gentle, kind, professional staff and great environment 💯% recommend her!
Tom Spalding
Tom Spalding
13:30 05 Apr 23
Terrific experience. Dr. Tannous and her team are seasoned and up to date on tech plus also the latest patient comfort care practices and equipment. You can relax in the chair and know it’s about quality, thoroughness AND top-notch service. Highly recommended!
Marilyn Anderson
Marilyn Anderson
22:56 14 Apr 22
My husband and I are very pleased with Dr. Tannous and her staff. And that says something given how pleased we were in all ways with Dr. Halsema. It also says something given that I became a patient of Dr. Halsema years ago after calling an endodontist’s office asking for a referral after becoming decidedly unhappy with the dentist who’d taken over the practice of my previous dentist. The referral for Dr. Halsema was immediate and gushing. She was so good in all the ways you want, that we decided we’d make the a-little-over-an hour drive after our upcoming move 85 miles away rather than seek someone else closer. She was that worthy of the gushing.Regarding Dr. Tannous, my husband and I each had a couple appointments with Dr. Tannous before we moved, and we agreed we each were very pleased, and that we’d delay making any search for a new dentist closer to our new home. Now it’s more than a year later and we have no intention of looking for a dentist closer to us. Dr. Tannous... and the staff really are that good! Every single person we’ve dealt with has been excellent in all ways. Besides routine care, we’ve each had a bit of dental work done. Always, the information provided, and questions answered are done with genuinely caring attention. We’re each every bit as pleased with Dr. Tannous as we were with Dr. Halsema—and that says a lot. It’s well worth the drive time for exceptional care with a really good dentist we trust!read more
William Conyer
William Conyer
19:49 04 Oct 21
This dentist office is the best we've ever been to! They got us back quickly the doctor was very patient And professional. The dental assistant Haley was absolutely wonderful, she was kind and gentle And was very patient when explaining everything she was doing. The front desk staff was great they figured out our insurance quickly and efficiently! We will definitely be using this dentist always!!!
Bill Holt
Bill Holt
18:01 09 Sep 21
Just a quick shout out to the entire staff at Carmel West dentistry. What a pleasure it is to be treated so well when going to the dentist. The staff is always on time for appointments and each and everyone always has a smile on their face. This is the only place I will go for my dental needs. KUDDOS to all of you and thank you for the great serviceBill
Eloisa Khoury
Eloisa Khoury
20:05 08 Jul 21
Dr Tannous was gentle, kind, considerate , caring and compassionate. The clinic has the latest technologies and equipment. The cleanliness of the office was overwhelming. I rate the friendliness of the staff as 5 star +++
Germaine Flemming
Germaine Flemming
17:06 19 May 21
My experience in the past few months has been awesome; I say the last few months because i had some serious dental work done. The Dentist that's taken over for Nancy was just wonderful. When I called in; desperate; they were able to get me right in; She gave me a few options and we went from there. I appreciate good billing practices also. I hate being blind sided with a bill that came out of the air. So Carmel Well Gets a A Plus in there billing and communication.dental work was also an A.. one more thing! Her Assistants are just as good as her! imagine that!
Richard Hargan
Richard Hargan
20:20 27 Apr 21
My family and I have been going to Carmel West Dentistry for over 10 years. We have always had good experiences with them and have been very pleased. Recently Dr. Halsema retired and the practice has been taken over by Dr. Tannous. I am pleased to report that Dr. Tannous is excellent. I recently had some old fillings replaced and the procedure was quick and painless. Very happy
Karl Botros
Karl Botros
17:06 20 Apr 21
I am a new patient and was not sure what to expect when I first went in. During my appointment I was greeted and welcomed by a warm and friendly staff. Dr. Tannous was friendly, professional, and very well informed she addressed all my questions and concerns. I will definitely continue with Carmel West Dentistry!
Susie R
Susie R
15:48 13 Apr 21
I have been a patient at Carmel West Dentistry for more years than I can count. Today I had a procedure performed by Dr. Tannous. I am MORE THAN PLEASED. I'm so happy Dr. Halsema picked such a caring, comforting and most of all competent Dentist to take over her practice. Even though it's a bit of a drive to get there, my family and I will continue with this great team of healthcare professionals!
Brandon Pugh
Brandon Pugh
15:04 06 Apr 21
I’ve never had a dentist I’ve looked forward to going to before until now. She is also amazing with my children. The wife is also very comfortable going to Dr. Tannous as well and she came from a dentist that she was at for a long time until they stopped taking our insurance. Very pleased.
Patrick Lavelle
Patrick Lavelle
21:25 04 Sep 20
I've been a patient of Carmel West Dentistry since 2007. This was my first crown replacement. Dr. Nancy and her team [Melissa] were GREAT! The end result...painless. The crown fits like a glove; perfect placement. I'm a HUGE fan! Thank you all...
Michael Jamison
Michael Jamison
22:24 27 Jul 20
Nancy and her team are great. I have been going for 2 decades and highly recommend them.
Rives
Rives
16:58 28 Feb 19
By far the best Dentist experience I have ever had, all of the staff were very friendly and fully informed me what they were going to perform. The best part was that Dr. Halsema was never pushy for me to get a certain procedure, she only educated me and explained why I should consider a certain procedure to better my hygiene and health. I would definitely recommend.
Sonia-Maria Raposo
Sonia-Maria Raposo
01:01 08 Nov 18
I was always scared of going to the dentist. Dr. Halsema was referred to us by a friend and my first appointment was an emergency appointment and I was taken such good care of. I never fear going for my cleanings or any other matters. They keep me smiling each time! Great and caring staff!
Angie Spiegel
Angie Spiegel
18:41 06 Nov 18
Great practice, can not say enough good things about them! They go above and beyond in every aspect to make their patients experience a positive one! I highly recommend Dr. Halsema & Team to everyone!
JAMES SMITH
JAMES SMITH
16:00 16 Aug 18
I've had a variety of dentists over the years but Dr. Halsema and her outstanding staff are the best! I've been "exclusive" with Dr. Halsema for almost 20 years for several reasons. (1) She is a conservative dentist in that she only recommends work that is needed now or in the near future. I never have had the thought, "Maybe I need a 2nd opinion". If she recommends a procedure...then I need that procedure. (2) Her staff is fantastic with very low turnover. I see the same staff members every time I visit her office. They're like family. (3) Cindy is the best dental tech I've ever had. I actually enjoy my cleanings! (4) I don't have dental insurance and I love her annual dental plan. Save me a lot of money. If you're not a patient and looking for a new "dental home" then set an appointment today! You won't regret your decision.
Feng Zheng
Feng Zheng
13:05 07 Jun 18
I then my wife have been coming here to do all of our teeth treatments. It has been great experience for our every visit. The staff and doctor here are kind and considerate. Highly recommended.
Melissa Resler
Melissa Resler
20:53 30 Jan 18
I truly had such a wonderful experience for my first visit. I was very anxious/nervous, but Dr. Halsema explained and talked me through everything she did. From start to finish her team was kind, courteous, and understanding. I would recommend her and her team to my closest friends and family (along with anyone else I can)!
Jason McDaniel
Jason McDaniel
13:24 09 Aug 17
Dr. Halsema and her staff are amazing. I had to have multiple cavities filled. I decided to get them all done at the same time. I was there for 3 hours. I can honestly say, they cared about my whole well being and not just about getting the cavities filled and out the door. They truly care about you as a person and not just as a revenue stream.
Melissa Kramer
Melissa Kramer
18:16 07 Aug 17
You know, no one loves having cavities filled. But Dr. Halsema and her team really do care about the patients' comfort. Professionals with heart!
Russell Walker
Russell Walker
23:33 12 Jul 17
Friendly staff. A caring dentist, that provides excellent oral health. I would definitely recommend this office
Stephanie Chapel
Stephanie Chapel
22:58 27 Oct 14
I really enjoyed my experience at Carmel West Dentistry. When I called as a new client to set up an appointment the receptionist was very nice and friendly. I wasn't sure if my insurance would work and she worked hard to find out of it did and seemed happy to help. The atmosphere had a warm feeling and was very clean and organized. The dental assistant, Autumn, was very friendly. Dr. Halsema was very nice and was very thorough while working on me. She was also very personable. I would recommend this place to anyone!
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